You have 7 days from receiving your order to request a return for a refund. All returns must be unworn, in their original condition and packaging, and will be subject to a quality control inspection. We reserve the right to refuse a return or exchange if the item is determined worn, damaged, or unsellable. Please refer to our Returns page for more information.

Orders are typically processed within 1-2 business days. Pre-ordered jewelry takes 6-8 weeks to make and ship.

We are currently accepting pre-orders. Each pre-ordered piece will ship within 6-8 weeks.

Each piece is shipped in a handmade Italian suede soft pouch or box.

Yes, you can track your order using the tracking number provided in your shipping confirmation email.

All of our jewerly is made from 14k yellow gold and white gold, and diamond. If you would like to customize the stone weight, type of stone, or gold grade, please email info@eluntz.com.

Jewelry purchased directly from E.Luntz is guaranteed on defects in material and workmanship for a period of 30 days from delivery. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. E.Luntz jewelry purchased from third party vendors is not eligible for repair under warranty. Please refer to our Services and Repairs page for additional information.

Yes! You can inquire directly through the products’ page or email info@eluntz.com, with the subject line Custom Order. We also offer bespoke services.

To keep your jewelry looking its best, avoid exposing it to harsh chemicals and moisture.